COVID-19 Protocols And What to Expect
at the theatre
The Florentine Opera regularly updates Covid guidelines in alignment with local and national guidance from the Milwaukee Health Department, CDC, and other experts. Our guidelines also respect the Marcus Performing Arts Center requirements.
We no longer require COVID-19 vaccinations or proof of negative test within 72 hours of events for all audience members attending performances. We have a mask-optional policy and strongly encourage patrons to follow CDC masking recommendations based on local Covid levels.
symptoms? Stay home
By attending an in-person event of the Florentine Opera Company you acknowledge that you do not have or exhibit any symptoms as referenced by the CDC. Please reference the COVID-19 Self Assessment found here: Take the Coronavirus Self-Checker
Proof of vaccine or test
As of Monday, March 14, 2022 we no longer require all patrons to show proof of vaccination or a negative test result within 72 hours.
mandatory Masks
Mask wearing is currently optional for all patrons, but strongly encouraged for indoor venues during Covid waves. This policy will be adjusted prior to each indoor performance based on expert guidance and Milwaukee infection levels. We love to see your wonderful smiles, but will wait if needed!
Note: All Florentine employees are required to follow CDC guidelines. Performers undergo rigorous weekly COVID-19 testing and will not be masked during performances.
social distancing
We are not socially distancing in the theater. You will notice markings on floors whenever a line might be formed (i.e., when entering venues/scanning tickets). Please avoid crowding indoors.
wash & Sanitize often
Touchless hand sanitizer stations will be readily available throughout the venue.
go paperless
Please use digital tickets whenever possible. Ask us how to save it on your phone! Someone from the Front of House Management team will assist you in scanning your own ticket (digital or printed) upon arrival.
pack lightly
No large bags, backpacks or purses will be allowed in the Marcus Center for Performing Arts. Small purses are welcome. Additionally, coat check services will not be available at this time. Please check the Marcus Center Security page for more details.
enhanced cleaning
The Florentine Opera in cooperation with the Marcus Performing Arts Center is dedicated to enhanced cleaning and sanitation of high-touch shared surfaces throughout the event with CDC-approved disinfectants and sanitizers.
PRE-SHOW TALK
Pre-Opera Talks are back and begin one hour prior to the performance.
bar service
Bar service is available for shows at the Marcus Performing Arts Center! Drinks will be allowed in the theater.
refundS And exchanges
As of Friday, March 11, 2022, we will only offer complimentary exchanges to subscribers. However, if you do not feel comfortable attending an in-person performance due to COVID-19 concerns, please contact our Box Office at 414.291.5700 or via email at tickets@florentineopera.org. We will talk you through your options, including credit towards a future purchase or donating your tickets back to the Florentine.
Patrons who have tested positive for COVID-19 and provided a positive test result will be eligible to exchange their ticket(s) or request a refund. Patrons must contact the box office prior to their performance or within 24 hours of scheduled performance time.